Delivery Information - Detailed

Customers must have the room ready for the delivery. 

Delivery does NOT include moving old furniture or electronic devices such as TVs or moving or re-installing audio/video components.  Delivery also does NOT include assembly of beds, dining tables, L-shaped desks, placing a hutch top onto a desk or buffet base, attaching a mirror to a dresser, or inserting adjustable shelves.  Anchoring furniture to a wall is the responsibility of the customer.

Delivery services are made by experienced independent contractors. Delivery contractors do their best to be careful when delivering furniture, but in the event damage occurs to walls, flooring, etc., the customer will take up any issues solely with the independent contractor.

An adult must be at the residence to sign for and accept the item(s) in good condition.  Please carefully inspect your furniture upon delivery to ensure that it meets your expectations and specifications.  Only sign the delivery receipt/bill of lading AFTER you have inspected your furniture and have accepted it is in good condition.

With any delivery method, the customer is responsible for making sure that the items will fit through their hallways and into the room of choice. If the driver cannot easily deliver it to the room of choice (narrow hallways/tight turns/low ceilings/is asked to move other furniture) the furniture will be placed in the nearest accessible location.  Because the delivery service is an independent contractor, regardless if the furniture fits into the room of choice or does not, the customer is still responsible for paying the delivery fee, it is not refundable.