Purchase Terms and Conditions
These are the Terms and Conditions for purchases on amishfurniturecreations.com (the "Web Site"). For purposes of these Terms and Conditions, “Amish Furniture Creations™” refers to the company, its affiliates, directors, officers, employees, and successors, and “Customer” refers to the buyer of the merchandise. In all cases, this statement of store sales policy supersedes any verbal representation made by any person on behalf of this company. You agree that you have read and understand, and will abide by these Terms and Conditions when completing a purchase/order on the Web Site. We reserve the right to modify these Terms and Conditions at any time, without notice. Please check back to stay updated with our current Terms and Conditions.
Prior to ordering or purchasing a piece of furniture, the Customer must take into account the item’s specifications and make the determination whether the furniture will fit through their doorways, work in a particular room, and be suitable for their needs.
Amish Furniture Creations™ accepts no responsibility for the variations in Customers’ door sizes, stairway sizes, carpet level, mattress size, floor unevenness, overloading of bookcases or other furniture pieces, cleaning solutions used, humidity level, etc. that occur with individual Customers’ homes/offices/locations.
Amish Furniture Creations™ takes care to ensure that products offered on our Web Site are available to order, but in some instances, items may be discontinued without notice. Our stores will have certain items featured on our Web Site, but to keep our prices low, we do not maintain a warehouse, and due to the nature of furniture being customizable with sizes, styles, and finishes, not all items will be available to see at our stores. Each furniture order is taken on a case by case basis for feasibility of shipping.
We reserve the right to refuse any orders, at our own discretion, if they are outside our available delivery areas, or appear to be made by resellers, and also limit or cancel significant quantities that are ordered per person or household.
When an order is placed online, the Customer become financially responsible for the purchase and payment for the product. When ordered online, the total order amount, including tax and any delivery charge will be charged in full to the credit card given at the time of the order placement.
At Amish Furniture Creations™, we offer furniture products from many different Amish builders. Most of these builders are in Indiana, but some may be in Ohio or Illinois. Since production times vary, based on the builder, we give an estimated range, based on current conditions. Lead times are given as an ESTIMATE, they are NOT EXACT. Items may arrive early or unexpected delays can occur with builders and/or shippers. These situations are beyond our control. By placing an order, the customer agrees that they understand the production or lead time is only an ESTIMATE, they are NOT EXACT.
When your order is ready for Pick Up or Delivery, we will give you a call to schedule it.
Please contact us to ask about the current estimated production/lead times for the item(s) you are interested in.
Product Information and Pricing
We make great effort to maintain accurate pricing, as well as item information such as features, dimensions, finish choices and availability. Builders may change product availability, pricing, dimensions, features, or finish choices without notice, but we do our best to keep the Web Site information accurate. In the event that an error occurs, we reserve the right to correct any errors, inaccuracies, or omissions and update information. Prices quoted are in U.S. dollars and are subject to change without notice. We reserve the right to correct pricing or cancel any order at any time if the Web Site information was not accurate, including after orders have been submitted and a credit card charged. In the case of a cancellation by us, Amish Furniture Creations™ will issue a credit in the amount of the charge.
Any accessories pictured with a product are props and not included.
Our builders have many different finish color choices available for their items. Finish colors can appear slightly differently depending on the wood species being stained. Click here for many of the colors available. If you are interested in one of the colors shown on this link, contact us for pricing in that color.
To match a finish as close as possible, a drawer or shelf from an existing piece should be brought in to our store as a comparison to existing finish examples. Even then, what you see in our showroom as examples from the builders may vary because every piece of wood takes the stain differently and manufacturer batches of stain can vary in formula. There can be no guarantee of exactly the same finish from piece to piece, but we do our best to get as close as possible. On the Web Site, we make every effort to use pictures of finish colors that are as accurate as possible, but users of the Web Site must understand that every monitor or screen may display the finish colors a little differently, therefore, if the Customer is concerned about the accuracy of the finish, we recommend that they come in to our store to see a physical example of a finish before placing their order.
We have a sample of most finishes at our store.
We do not have finish samples to take home or mail.
Amish Furniture Creations™ offers many different types of wood furniture. We offer Red Oak, Cherry, Brown Maple, Quarter Sawn White Oak, Ambrosia Maple, Hard Maple, Walnut, as well as select items in Alder.
Wood is a product of nature; therefore each piece of wood has its own unique set of physical characteristics in appearance (color, grain patterns, mineral streaks, insect markings, knots, ray flakes, pitch pockets, porosity, tiny holes/dents etc.). Additionally, each piece of wood will react differently to the various stain colors. For these reasons, Amish Furniture Creations™ can not make a promise of an identical finish from piece to piece. Just as no two trees are exactly the same, no two pieces of wood furniture will be exactly the same. Occasionally, wood furniture may also have small retouch marks under the finish that occurred during the building process; these are not quality defects. Also, because it is natural, wood may change color with age and principally with solid wood, there is the possibility of splits, cracks, checks, or warping as it expands and contracts depending upon humidity changes. Fine hairline cracks are part of the normal aging process of wood and are not considered defects.
NOTES ABOUT CEDAR:
Cedar wood is well-known in its use to repel moths. If there is a cedar lining in a drawer or blanket chest, these pieces of cedar are left unfinished. That is so that the natural oils in the wood are not sealed away, defeating their purpose. Some builders give the cedar planks a gentle sanding but other builders leave them with some surface texture. Warning - if you decide to sand the cedar lining to remove any surface roughness or to refresh the scent of the wood, you must wear a properly fitting dust mask and vacuum any resulting sanding dust as it is a respiratory irritant - so always take precautions in sanding. If you are concerned that items stored in that drawer or chest may catch on the cedar planks, we recommend to gently wrap them in a cotton sheet before you place them inside the drawer or chest. Although cedar should repel moths, wrapping antique quilts or other special items in clean cotton sheets before storing them in cedar chests is a good way to protect them from any oils that could transfer to them from the Cedar wood itself.
Lightly pitted areas, tiny air bubbles, surface waviness, or minor scratches may occur naturally during the manufacture of glass. These are not considered manufacturer defects.
Variations in fabric occur naturally during manufacturing, and due to nature, each piece of leather is distinctive and therefore, each piece accepts finish processes differently and will turn out unique. Variations between pieces of leather or pieces of fabric are not considered manufacturer quality defects. Amish Furniture Creations™ does not warrant the wearability or colorfastness of fabrics used by manufacturers. Application of fabric protection sprays or liquids is done at the Customer's sole risk and responsibility. Also note - dark, rich dyes especially those used particularly in jeans/denim can have a lasting effect on light colored upholstered furniture, so due to the fact that we have no control over what the fabrics (even Performance fabrics like stain-resistant Crypton) are exposed to, we cannot warranty the fabric/leathers against staining from dark, rich dyes like those in jeans (Crypton also notes this on their website HERE).
Insides of Drawers and Cupboards
The wood boxes of most drawers will have been sanded and given a clear finish inside.
The insides of cupboards will be stained to match the exterior as well as given a finish coat.
Skids and Excess Stain or Sawdust
Due to the building process, furniture items may have skids (pieces of removable wood) on the bottom, or retain excess stain or small amounts of sawdust. It is the responsibility of the Customer to remove skids and make sure the bottom of the furniture is clean prior to its placement. Amish Furniture Creations™ assumes no liability for damage or injury due to Customer’s failure to remove skids, excess stain, or sawdust.
Clearance Items & Last Ones
Clearance items are "as is" and are offered at deep discounts below our already discounted prices. Some may even be at our cost. Most Last One items are unique in that the manufacturer has discontinued that style or finish and we are unable to order more. Therefore, all sales are final and there are no returns on Clearance and Last One items.
Depending upon the builder, some furniture items come fully assembled, while some have some assembly required. Assembly requirements may change without notice. Usually any assembly is light, such as attaching legs to a table or putting shelves in place. All chairs come assembled. All TV consoles, desks, and most bookcases come in one piece, with placement of any adjustable shelves as the only assembly. All beds require assembly. If purchasing a mirror with a dresser, the mirror will need to be attached to the dresser by the customer. Hutches for desks and hutches for buffet bases need to be put in place - each builder is different so some come with brackets for securing them to the base while others do not come with brackets. Bracketing them for security is the responsibility of the customer. Anchoring furniture to the wall to prevent accidental tip over is the responsibility of the customer.
Care & Use
Amish made solid wood furniture is built to last a long time, but once a piece of furniture leaves our store, Amish Furniture Creations™ has no control over the environment the furniture is placed in, nor the way in which the furniture is used. We encourage you to read the following care and use tips to keep your furniture in great condition.
Solid wood furniture should not be placed in direct sunlight. Exposure to strong sunlight though a window can fade or alter the finish color, as well as lead to cracks in the wood.
Wood furniture also should not be subject to areas of high or very low humidity. Many people do not realize that solid wood will ALWAYS move with humidity. All solid wood will expand & contract with changes in temperature & humidity - even after it is kiln dried and a finish has been applied. This is normal.
As humidity changes, solid wood can expand or contract, causing a gap, split, seasonal crack, or separation. This is due to an uncontrolled environment and not a defect in material nor workmanship. Natural issues caused by wood movement can often be touched up but are not covered by warranty.
For example, in a low humidity environment, wood will contract and gaps will form between table leaves. If the humidity is increased to the recommended level, the gaps will slowly close. Most Amish builders advise that the best humidity range for the furniture is between 35% and 45%, and they maintain their workshops with humidifiers to ensure the wood is in the optimal humidity for production. To keep your furniture in the best condition, please use a humidifier or dehumidifier as necessary to maintain a 35% - 45% level.
Maintaining the furniture in a temperature of between 60ºF and 80ºF is recommended. Do not store the furniture in a non-climate-controlled area.
No furniture should come into contact with standing liquids, therefore liquid spills should be wiped up immediately. The Amish builders recommend use of coasters for drinks, but if a guest does not use a coaster for their drink, the catalyzed conversion varnish used on the furniture will give protection enough so you can wipe the surface clean from minor drink condensation moisture at the end of the evening. Just remember that the surface should be cleaned and dried by the end of the evening.
Do not place hot items or plastics directly on the furniture as the finish and/or wood could be damaged. Plastic tablecloths, placemats, coasters, trivet feet, etc. should not be used on top of wood furniture since the varnish can react with plastics and damage the furniture surface.
Use cloth for tablecloths, placemats, coasters, and felt for the feet of trivets, etc.
We do not advise putting glass tops on top of dining tables, or other surfaces such as tv consoles, desks, etc. Although your intention would be to protect the wood surface, the wood needs to have air circulation. Because the wood is made of cells and fibers that expand and shrink depending on the humidity and temperature, putting on a glass top basically seals off any moisture from only the top side, so the bottom side of the wood surface can expand more than the top and create warping. Felt pads can be used to lift the glass from the wood surface and give air circulation, but even professional woodworkers cannot agree how much space is enough. That is why we advise against glass tops. Putting on a glass top is done at your own risk.
Furniture oil should only be used occasionally on pieces that already have an oil finish to maintain their condition. Use of wood polish or oil is not generally recommended for varnished pieces because the finish would prevent it from getting to the wood; the oil would merely lay on top of the finish, attracting dust, and finishes can be ruined depending upon their reaction to the product. The catalyzed varnish on your furniture does not need any polish - but if you want to use a polish, we recommend Guardsman furniture polish or Aristo Shield.
Furniture should be cleaned with a damp cloth lightly moistened with water (not dripping) or a dry microfiber cloth, wiping in the direction of the grain lines. These are general instructions. Please see our page on Furniture Care for more details.
Because they are heavy pieces, most Hutches sit on Desk tops and Buffet tops by gravity alone. Not all builders provide brackets to attach them together, nor do they provide wall anchors nor tipping restraints. Any attaching of Hutches to Desk tops or Hutches to Buffet tops or anchoring furniture to a wall is the customer's own responsibility.
Furniture pieces are meant to sit evenly on a stable floor. Even with proper placement, furniture has the possibility of tipping over depending on a variety of things, from ground tremors, how drawers or cupboards are filled and opened, as well as if it is bumped, or even climbed upon. Because someone - adult, child, or even a pet - can be injured by tipping/falling furniture, the use of a wall-anchored tipping restraint is strongly recommended. When a tipping restraint is properly installed (we recommend mounting it to a wall stud), it can provide protection against the accidental and unexpected tipping/falling of furniture.
Please keep in mind, a tipping restraint is only a deterrant - it is not a substitute for proper adult supervision nor proper use of the furniture. Some of our builders provide tipping restraints as a courtesy with their furniture, some do not. Anti-tip devices are sold online and in stores for prices ranging from $5 to $25. Consumers can visit their local home improvement, electronic, or mass merchandise stores to purchase anti-tip devices. Searching online for "anti-tip strap" or "anti-tip kit" will result in a variety of purchase options. Always install the tipping restraint or anti-tip device according to the manufacturer's instructions, and double check to maker sure that the device is secure. The AHFA (American Home Furnishings Alliance) offers free furniture tip restraints - Call 336-884-5000 to request your free restraint. (This offer was valid as of 04/2016 - we are not responsible if the offer is discontinued at some point - please call their # to verify the offer is still valid).
Please note that Amish Furniture Creations™ is NOT able to provide loading assistance every day, and many items require 2 strong people to load into a vehicle, so Customers MUST bring help when coming for a pick up. If a customer is unable to bring a second person to help load, they must call and schedule their pick up on a day when we have loading assistance available. Upon pick up, the loading, tie-down (bungies/ropes), protective wrapping (with blankets, etc.), and transportation is the Customer's sole risk and responsibility. Sometimes a chair or piece of furniture will appear small when looking at it in the store or online, but upon pick up, it will not fit through a car doorway or trunk opening. Please make sure the item will fit into your vehicle prior to arriving for pick up.
When a shipment arrives, Amish Furniture Creations™ will notify those customers that have pick ups. Because we do not have a storage facility, pick ups must be done within 2 days of notification of arrival at Amish Furniture Creations™. Upon pick up, Customers are advised to examine their item(s) and accept them in good condition. Customers have 48 hours to examine boxed items and notify us of any damage so that we may arrange for repair or return/exchange. After 48 hours, the sale is considered final/no returns.
Delivery is available if the Customer lives within our designated delivery areas. We use experienced independent contractors to deliver our furniture. Our online order delivery is in-home delivery to the room of choice first floor, no assembly. Extra charges will apply for going up stairs or for extra heavy or bulky items. Set up and assembly are not included in the basic delivery charge and are payable as separate charges if the Customer would like that service. Set up and assembly may not be available for all deliveries. We will notify Customers of any delivery concerns prior to the delivery. All balances must be paid in full before a delivery is scheduled. Due to insurance and safety reasons, delivery drivers cannot accept CODs.
Delivery contractors do their best to be careful when delivering furniture, but in the event damage occurs to walls, flooring, etc. the Customer will take up any issues solely with the independent contractor. Customers are always advised to make sure the bottom of their furniture is clean before allowing placement in their home.
Customers must have the room ready for the delivery when it is scheduled – if the contractor has to move existing furniture, they may charge extra. Customers are asked to inspect items and accept them in good condition. Any issues with damage must be addressed within 2 days of delivery so that we may arrange for repair, or return/exchange. If the item did not come blanket-wrapped, but came in a box, customers must retain the original box and packing materials if the item is to be returned/exchange due to damage or a defect. Amish Furniture Creations™ will determine whether the issue requires repair or return/exchange. After 48 hours, the sale is considered final/no returns.
Customers are also welcome to arrange for their own delivery service, if they prefer.
Items that were shipped blanket-wrapped for pick-up at our stores are always inspected for damage. Items boxed by the manufacturer are inspected at the manufacturer prior to being placed in the carton. Please keep the original box and packing materials for your item until you determine it is undamaged. The original box and packing are required for any exchange. The Customer has 48 hours from pick-up or delivery to inform Amish Furniture Creations™ of any damage (delivery-caused or manufacturer-defect) so that we may arrange for repair or exchange with the manufacturer. If there is damage noted, it is covered under our Warranty - but it is the responsibility of the Customer to transport items to the store for any repairs or return/exchange. Once the item is received, Amish Furniture Creations™ will determine whether the issue requires repair or return/exchange. After 48 hours, the sale is considered final/no returns.
Buying furniture is a serious purchase and not something to do on impulse. Only buy furniture when you know you want it, its size, finish, and style will work in the space you want to place it, it will fit through your doors and hallways, and you know you can afford it.
If the online order is canceled within 48 hours of its placement, we will issue a full refund to the credit card charged. If the online order is canceled after 48 hours, the refund will be given by check, less a 25% Cancellation Fee.
Our Return policy for online orders is simple:
The customer must notify Amish Furniture Creations™ within 2 days of pickup or delivery, that they want to return the item. The customer is responsible for safely returning the item to our store, with the original packaging, within 10 days of pick up or delivery.
If the item is returned within 10 days and has no damage, the customer has a choice of receiving store credit for the full purchase amount or they may receive a check for the refund less a 25% Restocking Fee. We do our best to work with the customer to resolve any issues but any Shipping/Delivery Fees are not refundable. Custom items are not returnable nor refundable.
If the item is returned with damage, there will be an extra Repair Fee assessed to repair the damage so that the returned item will be sale-able. Repair Fees begin at $50, depending on the level of damage.
After 2 days, all sales are final with no refunds of any kind. No refunds or exchanges are given on altered furniture nor on Custom Orders - any Amish made furniture are considered Custom Orders.
Also note, Amish Furniture Creations™ is not responsible for any personal articles left behind in returned items. It is the customer's responsibility to check the furniture carefully before it is returned. Please contact our store if you have any questions regarding our Return policy.
Amish Furniture Creations™ warrants the furniture against manufacturer defects from ONE YEAR from date of invoice. "Defect" as used in this warranty refers to any material or workmanship imperfections which impair the use of the product. Warranty covers manufacturing defects in construction and does not cover the finish for wear since there is no reasonable way to know how the surface has been used and cared for. Warranty does not cover floor samples and does not cover items sold in “as is” condition, such as Clearance or Last One items. Warranty does not include commercial, contract, rental trade, institutional or other non-residential use. Warranty shall not extend to damage resulting from normal wear and tear, improper use, abuse, overloading, pets, accidents, fire, flood, exposure to extremes of temperature or humidity, or acts of God.
Because this is real wood furniture, Alteration of the furniture by the Customer will void any Warranty. Warranty does not cover burnt out light bulbs, misplaced shelf pins, or damages incurred during the Customer’s transportation of the product. Warranty is valid for original Customer on invoice and is non-transferable. Warranty is not valid if merchandise has been moved from original delivery address. Amish Furniture Creations™ will determine whether the warranty issue requires repair or return/exchange. Under this warranty, it is the responsibility of the Customer to transport items to the store for any repairs or return/exchange. In-home service may be available for an additional charge. We provide no other warranties, expressed or implied, including any warranty or fitness for a particular purpose. Manufacturers may have extended warranties of their own.
This Web Site's content (whether text or image) is property of Amish Furniture Creations™ and item photos are property of either Amish Furniture Creations™ or their respective builder. No part of this Web Site may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written consent of Amish Furniture Creations™. Amish Furniture Creations™ tradename and logo are trademarks of Millan Enterprises, LLC. Every effort is made to keep our Web Site up and running smoothly, however in no event will we be responsible for the Web Site being unavailable due to technical issues beyond our control, or any loss or damage arising in connection with the use of this Web Site.
This furniture is not made for commercial use. Common sense is advised in the care and use of the furniture. Amish Furniture Creations™ shall not be liable for incidental or consequential damages that arise from the purchase of the furniture, nor for any injury or damage that may result from misuse or alteration of the furniture.